Service Subscription Packages

We provide a complete suite of subscription services to ensure that your SAP software will be maintained and monitored by experts.

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Let Mustard Seed Systems Corporation address all your business software challenges. We will proactively plan and monitor your software quality. You’ll enjoy enterprise-level service on a global scale and have MSSC technical experts always ready for you from setup to installation, to ongoing technical support services – we can help your organization work more productively.

Package Features
Problem Response Time	within 2 days or less	within 24 hours	within 4 hours
Helpdesk from Mon to Fri from 9:00 AM to 5:00 PM
24-hour Solution Library
12 Months Coverage
Handled by a Technical/ Functional Consultant
On-site support visit per quarter		1	2
Check-up call/visits		quarterly	monthly
Problem escalation to Vendor
Package Description	Addresses basic customer issues that can be resolved easily. It is a more cost-efficient and convenient way for customers who can’t afford any business downtime. We take care of the basic issues while allowing you to focus on your day-to-day operations.	Carefully designed and enhanced for a more profound and skilled approach to some of the issues that you may encounter along the way. It is a higher level of service that offers on-site assistance and quick response.	Specially designed for larger, more complex business environments. This service is designed to meet the challenges caused by more complicated software issues. We carefully integrate various services into a comprehensive package to remediate issues and efficiently deliver your expectations.
Support Inclusions	License Import Additional User Creation Login and Authorization issues System Errors Encountered	SAP Client Installation to New Workstation New Version Upgrade Minor Forms Adjustment Connection to SLD Server Issues Minor “How to” Inquiries	Virus Attack Management Defective Workstation Issues Unfitted Form Issues Systems Inconsistency “How to” Inquiries