Conceptual System Overview
One way customers are working to achieve the goal of exceeding customer expectations is through the rapid deployment of Cloud for Service or Cloud for Social Engagement within a short window of time, including solution configuration and data migration from any existing previous systems. Below is a high level logical overview of the solution.
CLOUD CRM (Customer Relationship Management)
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SAP C4C FEATURES
• Integration – Pre-built integration to SAP ERP, SAP CRM, SAP JAM, etc.
• Productivity & Personalization – Flags. Tags. Quick Creates. Workflow.
• Social Media Tracking – Feeds. Followers and @mentions.
Sell Smarter, Anytime, Anywhere with SAP Hybris Cloud for Sales
Built on maximizing sales productivity, SAP Hybris Cloud for Sales is an easy-to-use, cloud sales application that maximizes the sales effectiveness of your sales reps and helps them engage and win customers like never before.
Revolutionize Service with SAP Hybris Cloud for Service
With SAP Hybris Service Solutions, equip your customer service organization to innovate how you do business, simplify your technology landscape in a digital world, cover every touchpoint in a customer service engagement and deliver service excellence.
SAP Hybris Cloud for Customer Integration to SAP and Non-SAP Systems
Utilize pre-packaged integration scenarios to integrate SAP Hybris Cloud for Customer with cloud and on-premise SAP and non-SAP systems to deliver a consistent, relevant, and best-in-class omni-channel experience.
Derive Business Insights – SAP Hybris Cloud for Customer Analytics
SAP Hybris Cloud for Customer provides predictive analytics and insight to increase chances of winning. Get real-time visibility and predictability into your business, enabling you to make changes as required.